Privacy Policy

On The Go Food Delivery

  1. Information We Collect

    We collect the following types of information to provide and improve our food delivery services:

    • Personal Information: This includes your name, email address, phone number, delivery address, and any additional details you provide when creating an account or placing an order.
    • Order Details: Information related to your food orders such as selected items, restaurant preferences, delivery instructions, and past order history.
    • Payment Information: We collect payment details including credit/debit card information, UPI details, wallet transactions, billing address, and payment history to process your orders securely.
    • Technical Data: Information such as your IP address, browser type, operating system, device information, app usage analytics, and browsing behavior within the app or website.
    • Real-Time Location: Used to assign delivery partners, track your delivery in real time, and suggest nearby restaurants.
    • Location History: Used to improve delivery accuracy, suggest frequent delivery addresses, and enhance route optimization.

  2. How We Use Your Information

    We use the collected information for the following purposes:

    1. To provide, operate, maintain, and improve our services offered through the On The Go Customer, On The Go Merchant, and On The Go Driver applications.
    2. To create, manage, and maintain user accounts for customers, merchants, and drivers, including authentication and identity verification.
    3. To process orders, payments, refunds, commissions, and settlements securely and efficiently.
    4. To facilitate real-time order tracking, accurate pickups, drop-offs, and deliveries using live location data.
    5. To analyze historical location data to improve route optimization, delivery efficiency, service accuracy, and future recommendations.
    6. To communicate with you regarding order status, delivery updates, support requests, account-related notifications, and important service announcements.
    7. To provide customer support, resolve issues, handle disputes, and ensure service quality.
    8. To enable drivers using the On The Go Driver app to receive delivery requests, navigate routes, manage earnings, and comply with safety and service requirements.
    9. To enable merchants using the On The Go Merchant app to manage their business listings, menus, products, pricing, inventory, orders, and promotions on the platform.
    10. To send promotional offers, discounts, updates, surveys, or marketing communications (you may opt out at any time).
    11. To monitor platform usage, analyze performance metrics, prevent fraud, detect misuse, and enhance platform security.
    12. To comply with applicable laws, regulatory requirements, and to enforce our terms, policies, and agreements.
    13. To improve user experience, personalize services, and enhance overall platform functionality.

  3. Information Sharing and Disclosure

    We do not sell or rent your personal information. However, we may share your data under the following circumstances:

    1. With Service Providers

      We share information with third-party vendors for:

      •  Payment processing.
      •  Mapping and route optimization.
      •  SMS and email communication services.

    2. With Other Users

      •  For rides: Drivers receive your name, contact details (masked if possible), and pickup/drop-off locations.
      •  For deliveries: Delivery personnel receive package details, sender/receiver name, and addresses.

    3. Legal Compliance

      We may disclose information if required by law or to respond to legal requests (e.g., subpoenas).

    4. Business Transactions

      In case of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

  4. Data Retention

    We retain your personal information as long as your account is active or as required for legal, operational, or compliance purposes. You may request account deletion at any time, but some data may remain archived to comply with legal obligations.

  5. Your Privacy Rights

    Depending on your location, you may have rights under applicable laws, including:

    •  Access: Request access to your personal information.
    •  Correction: Request corrections to inaccuracies.
    •  Deletion: Request deletion of your data.
    •  Data Portability: Request transfer of your data to another service provider.

    To exercise these rights, contact us at presidentialenterprises340@gmail.com.

  6. Security Measures

    We use industry-standard security protocols to protect your information, including encryption, secure servers, and firewalls. However, no system is entirely foolproof, and we cannot guarantee absolute security.

  7. Cookies and Tracking Technologies

    We use cookies and similar technologies to track app usage and enhance user experience. You can manage your cookie preferences through your device settings.

  8. Third-Party Links

    Our app may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your data.

  9. Updates to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted in the app, and continued use of our services constitutes acceptance of the updated policy.